Teveo Help Center

In the unlikely event that you have received a defective or damaged product, please contact us immediately <a href="https://app.gokarla.io/track/teveo/claims-order-finder?lang=en" target="_blank" rel="noopener noreferrer">through this contact form</a> with the following information:<ul><li>Your order number</li><li>Which product is damaged</li><li>Description of the damage</li><li>Photo evidence</li></ul>If the product was already damaged at the time of delivery, please also take a photo of the package to document its condition upon arrival.&#xA0;Once we have received the information mentioned above, we will promptly work to resolve the issue to your satisfaction.&#xA0;

In the unlikely event that you have received a defective or damaged product, please contact us immediately through this contact form with the following information:. If the product was already damaged at the time of delivery, please also take a photo

I received a defective product.

RETURN & REFUND

How can I track the status of my order?

How long does it take to process an order?

My parcel was indicated as delivered, but I have not received it?

Which countries does Teveo deliver to?

SHIPPING & DELIVERY

How do I return something?

How do I find the returns portal?

Return policy

Have you received my return yet?

Why is there no returns form with my order?

Gift cards

Payment methods

PAYMENT METHODS & GIFT CARDS

Restocks

Contact

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GENERAL INFORMATION

I have received the wrong product

I would like to change/cancel my order

Something is missing from my order

Can I change my delivery address?

Retroactive discount

ORDER

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NEWSLETTER

I received a defective product.Updated a month ago