My parcel was indicated as delivered, but I have not received it?Updated 6 months ago

Please check with your neighbours, housemates, or colleagues first to see if they have accepted your package. In rare cases, the shipping provider may update the tracking information before the order has actually been delivered. In this case, we recommend waiting for 24 hours. Please contact our customer service if you still have not received your package. We will try to find a satisfactory solution immediately. 

We will do our best to locate your parcel. In most cases, we have to wait for the shipping company’s proof of signature. This can take up to 2 weeks.