Return policyUpdated 6 months ago
Does a product not fit properly, or have you changed your mind and now wish to return it? No problem, you have 14 days from the date of delivery to return it. Please keep the following in mind:
- When trying on the sportswear, be sure to handle it with care.
- Unfortunately, we cannot offer refunds for dirty or worn clothing, or items without tags.
- Return shipping costs are not covered by us and must be paid by the customer. The return shipment costs are deducted from the order value when processing your return and the remaining amount is refunded.
To make the returns process as easy as possible for you, simply follow these steps:
Go to our returns portal:
Click here to access the returns portal
- Search for your order using your postcode and order number.
- Select the item(s) and the reason for your return.
- Download the shipping label from the email you received, print it out, and attach it to your parcel. Please note that this is a prepaid return label, so you can hand it in at a post office of your choice right away. The return shipment costs are deducted from the order value when processing your return and the remaining amount is refunded.
- Take your parcel to your local DHL branch/office.
- Please remember to keep your postal receipt until you have received your refund in case your return package gets lost on its way back to us. This is the only way DHL can refund you the amount.