How do I return something?Updated 6 months ago

Go to our returns portal:

Returns portal (German)
 Returns portal (English)

1. Search for your order using your postcode and order number.
2. Select the item(s) and the reason for your return.
3. Download the shipping label directly or from the email you received, print it out, and attach it to your parcel. Alternatively, you can have the QR code you received scanned at any DHL station/branch. Thus, you do not need a printer. Please note that this is a prepaid return label, so you can hand it in at a post office of your choice right away. The return shipment costs are deducted from the order value when processing your return and the remaining amount is refunded.
4. Take your parcel to your local DHL branch/office.
5. Please remember to keep your postal receipt until you have received your refund in case your return package gets lost on its way back to us. This is the only way DHL can refund you the amount.