Go to our returns portal:. Returns portal (German) Returns portal (English)

Go to our returns portal:<a href="https://teveo.com/apps/returns">Returns portal (German) &#xA0;</a><a href="https://eu.teveo.com/apps/returns?lang=en">Returns portal (English)</a><ol start="1" type="1"><li>Search for your order using your postcode and order number.</li><li>Select the item(s) and the reason for your return.</li><li>Download the shipping label directly or from the email you received, print it out, and attach it to your parcel. Alternatively, you can have the QR code you received scanned at any DHL station/branch. Thus, you do not need a printer. Please note that this is a prepaid return label, so you can hand it in at a post office of your choice right away. The return shipment costs are deducted from the order value when processing your return and the remaining amount is refunded.</li><li>Take your parcel to your local DHL branch/office.</li><li>Please remember to keep your postal receipt until you have received your refund in case your return package gets lost on its way back to us. This is the only way DHL can refund you the amount.</li></ol>

How do I return something?

You can find our returns portal at: https://teveo.com/apps/returns or HERE.

You can find our returns portal at:&#xA0;<a href="https://teveo.eu/apps/returns" id="isPasted">https://teveo.com/apps/returns</a> or&#xA0;<a href="https://teveo.com/apps/returns">HERE</a>

How do I find the returns portal?

In the unlikely event that you receive a faulty or damaged product, please contact us immediately via email (service@teveo.com) with the following information:. If the product was already damaged at the time of delivery, please also take a photo of t

In the unlikely event that you receive a faulty or damaged product, please contact us immediately via email (service@teveo.com) with the following information:&#xA0;<ul><li>Your order number</li><li>Which product is damaged</li><li>Description of the damage</li><li>Photo evidence</li></ul>If the product was already damaged at the time of delivery, please also take a photo of the package to document its condition upon arrival.&#xA0;Once we have received the information mentioned above, we will promptly work to resolve the issue to your satisfaction.&#xA0;

I received a defective product.

Does a product not fit properly, or have you changed your mind and now wish to return it? No problem, you have 14 days from the date of delivery to return it. Please keep the following in mind:. To make the returns process as easy as possible for you

Does a product not fit properly, or have you changed your mind and now wish to return it? No problem, you have 14 days from the date of delivery to return it. Please keep the following in mind:<ul><li>When trying on the sportswear, be sure to handle it with care.</li><li>Unfortunately, we cannot offer refunds for dirty or worn clothing, or items without tags.</li><li>Return shipping costs are not covered by us and must be paid by the customer. The return shipment costs are deducted from the order value when processing your return and the remaining amount is refunded.</li></ul>To make the returns process as easy as possible for you, simply follow these steps:Go to our&#xA0;<a href="https://teveo.eu/apps/returns">returns portal</a>:<a href="https://teveo.com/apps/returns">Click here to access the returns portal</a>&#xA0;<ol start="1" type="1"><li>Search for your order using your postcode and order number.</li><li>Select the item(s) and the reason for your return.</li><li>Download the shipping label from the email you received, print it out, and attach it to your parcel. Please note that this is a prepaid return label, so you can hand it in at a post office of your choice right away. The return shipment costs are deducted from the order value when processing your return and the remaining amount is refunded.</li><li>Take your parcel to your local DHL branch/office.</li><li>Please remember to keep your postal receipt until you have received your refund in case your return package gets lost on its way back to us. This is the only way DHL can refund you the amount.</li></ol>

Return policy

Unfortunately, we have no control over the processing time of the shipping service. Depending on our workload, it may take between 3 to 8 days (excluding weekends and public holidays) for us to receive and process your return. We will notify you by e

Unfortunately, we have no control over the processing time of the shipping service. Depending on our workload, it may take between 3 to 8 days (excluding weekends and public holidays) for us to receive and process your return. We will notify you by email once the process is complete.If your return is marked as &#x2018;Delivered&#x2019;, please allow a little more time. We are working flat out to process all returns as quickly as possible.If you have a specific concern, please contact us via email at (service@teveo.com).

Have you received my return yet?

Our environment is very important to us. We are always endeavouring to be more sustainable in order to help create a better future. Through our returns portal, you can easily provide all the necessary information online.

Our environment is very important to us. We are always endeavouring to be more sustainable in order to help create a better future. Through our&#xA0;<a href="https://teveo.eu/apps/returns" id="isPasted">returns portal</a>, you can easily provide all the necessary information online.&#xA0;

RETURN & REFUND

How do I return something?

How do I find the returns portal?

I received a defective product.

Return policy

Have you received my return yet?

Why is there no returns form with my order?