Teveo Help Center

In the unlikely event that you have received the wrong product, please contact us immediately with the following information:&#xA0;<ul><li>Your order number</li><li>Product you did not receive&#xA0;</li><li>Product you received instead&#xA0;</li><li>Photo of the product you received&#xA0;</li></ul>Once we have received the information mentioned above, we will promptly work to resolve the issue to your satisfaction.ALL CLAIMS FOR ORDERS THAT ARRIVE WITH INCORRECT OR MISSING ITEMS MUST BE MADE WITHIN 7 WORKING DAYS FROM THE DELIVERY DATE.

In the unlikely event that you have received the wrong product, please contact us immediately with the following information:. Once we have received the information mentioned above, we will promptly work to resolve the issue to your satisfaction. ALL

I have received the wrong product

ORDER

How can I track the status of my order?

How long does it take to process an order?

My parcel was indicated as delivered, but I have not received it?

Which countries does Teveo deliver to?

SHIPPING & DELIVERY

How do I return something?

How do I find the returns portal?

I received a defective product.

Return policy

Have you received my return yet?

Why is there no returns form with my order?

RETURN & REFUND

Gift cards

Payment methods

PAYMENT METHODS & GIFT CARDS

Restocks

Contact

Website Languages

GENERAL INFORMATION

I would like to change/cancel my order

Something is missing from my order

Can I change my delivery address?

Retroactive discount

Newsletter registration and unsubscription

NEWSLETTER

I have received the wrong productUpdated 6 months ago