ORDER
I have received the wrong product
In the unlikely event that you have received the wrong product, please contact us immediately with the following information:. Once we have received the information mentioned above, we will promptly work to resolve the issue to your satisfaction. ALL
I would like to change/cancel my order
We cannot make any changes to your order after you click the ‘Place order’ button. This includes the following:. There is a small window of time in which you can still cancel your order. Contact our customer service team immediately by email (service
Something is missing from my order
In the unlikely event that something is missing from your order, please contact us immediately with the following information:. Once we have received the information mentioned above, we will promptly work to resolve the issue to your satisfaction. AL
Can I change my delivery address?
If your address is incorrect, we recommend that you contact the shipping company directly. They should be able to update the address and forward the package to the correct location. If this is not possible, please contact our customer service via ema
Retroactive discount
Unfortunately, price differences due to sales or price adjustments cannot be refunded retrospectively. We recommend staying up to date by subscribing to our newsletter and following our social media channels to stay informed about current offers and